support policies

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Support policies

ExpertIT Technical Support provides timely and efficient resolutions of customer service request. We utilize best efforts to resolve service request submitted by our customers. We document and record each incident, and its resolution, and track the timeframe an incident remains open, and escalate when necessary. When requesting service, please ensure that you provide the following information to ExpertIT Support staff: Your Name and contact information (phone number or e-mail address)  A complete description of the problem, error message/code, if any

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